Privacy Policy
Last Updated: 30 December 2025
Next Review: March 2026
Introduction
revscheckreport.com.au respects your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you access our website or purchase a report.
This policy is designed to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to all information we collect through the website, including via forms, purchases, email communication and automated technologies.
When you request a vehicle history report, we access data from the Australian Personal Property Securities Register (PPSR) and related government databases (such as NEVDIS) on your behalf. The information retrieved from these sources is used solely to generate your report and is not used for unrelated marketing purposes. PPSR and NEVDIS are independent government systems with their own data handling practices and limitations.
If you have any questions about this Privacy Policy, please contact us using the details below.
What Information We Collect
Personal Identification and Contact Details
When you use our website or purchase a report, we may collect:
- Your email address (if you provide it or create an account).
- Your name (if you provide it).
- Your phone number or postal address (if you choose to provide these).
- Any other personal information you voluntarily provide when contacting us or requesting support.
Vehicle Information
To generate a report, we collect vehicle identifiers you provide:
- Vehicle Identification Number (VIN).
- Registration number (licence plate).
- State of registration.
This information is used solely to search the PPSR and related government databases and deliver your report. We retain search details and vehicle identifiers only as long as necessary for service delivery, customer support, dispute resolution and legal compliance (typically up to 7 years for tax and business record purposes).
Payment Information
When you purchase a report, payment details are processed by our payment providers:
- Stripe and/or PayPal, which handle credit card, debit card and other payment method details.
Important: We do not store full credit card numbers, CVV codes or other sensitive payment card details on our systems. These are handled securely by Stripe and PayPal in accordance with Payment Card Industry Data Security Standard (PCI DSS) and their own privacy policies.
We do collect and store:
- Transaction identifiers and reference numbers.
- Order amounts and dates.
- Payment status (successful, failed, refunded).
- The last 4 digits of card numbers (where provided by Stripe/PayPal for customer service purposes).
This information is necessary for invoicing, customer support, refund processing and tax compliance.
Usage and Analytics Data
We automatically collect certain information about how you use the website:
- Your Internet Protocol (IP) address.
- Device information (operating system, browser type, device type).
- Pages you visit and time spent on each page.
- Links you click and actions you take.
- Referring website and exit pages.
- Crash reports and error logs.
This information is collected via cookies, web beacons, pixels and similar tracking technologies, including through Google Analytics. See the Cookies and Tracking Technologies section below for more details.
How Information Is Collected
Direct Collection
We collect personal information directly from you when you:
- Submit a form to request or purchase a report.
- Create or update an account.
- Contact us via email or through a contact form.
- Provide feedback or report a problem.
Automatic Collection
We collect usage and analytics data automatically through:
- Cookies and similar technologies that your browser sends to our website.
- Analytics scripts and third-party tracking tools (such as Google Analytics).
- Server logs and related system records.
Purposes of Collection and Use
We collect and use your information for the following purposes:
Service Delivery
- To generate, deliver and display your REVS/PPSR report.
- To process your payment and send transaction confirmations and receipts.
- To provide customer support and respond to your enquiries.
PPSR and Government Database Searches
- To submit searches to the Personal Property Securities Register (PPSR) and related government vehicle databases on your behalf.
- To retrieve official PPSR search certificates and related vehicle history data.
- To compile and present this data in an easy-to-read report format.
We do not control or modify the content of PPSR or government database results. We act as an intermediary to retrieve and present this information to you.
Website Improvement and Analytics
- To analyse how the website is used and to improve user experience.
- To identify and fix technical problems.
- To understand which features are popular and how customers navigate the site.
We typically use de-identified, aggregated data for these purposes.
Marketing and Communication
- To send you information about our services, updates or promotions (only with your consent where required by law).
- To conduct surveys or request feedback.
Legal Compliance
- To comply with legal obligations imposed by Australian law.
- To respond to lawful requests from government agencies, regulators or courts.
- To protect our legal rights and to investigate suspected fraud or misuse.
Disclosure of Information
We may disclose your personal information to:
Service Providers
- Payment processors: Stripe and PayPal, who process payments on our behalf.
- Government data sources: We submit searches to the Personal Property Securities Register (PPSR) and NEVDIS on your behalf. These services are operated by the Australian Financial Security Authority and state/territory transport authorities respectively.
- Hosting and technical providers: Companies that host our website, provide email services, or manage our infrastructure.
- Analytics providers: Google Analytics and similar tools that help us understand website usage.
- Customer support platforms: Services we use to respond to and manage customer enquiries.
Legal and Regulatory
- Government agencies, law enforcement or courts, where required by law or lawful request.
- Professional advisors (such as accountants or lawyers), where necessary for legal or business purposes.
Other Circumstances
- Successors or assignees if we sell or transfer our business.
- De-identified, aggregated information may be used internally for analysis and marketing purposes without restriction.
We do not sell or rent your personal information to unrelated third parties for their marketing purposes.
Storage, Security and Retention
Security Measures
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. These steps include:
- Encryption of sensitive data in transit (using SSL/TLS protocols).
- Restricted access to personal information on a need-to-know basis.
- Regular security audits and updates.
- Secure authentication mechanisms for account access.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and any transmission is at your own risk.
Data Retention
We retain personal information only as long as necessary to:
- Provide you with services and deliver your report.
- Fulfil legal or regulatory obligations (for example, taxation records must be kept for at least 5 years under Australian tax law).
- Resolve disputes, process refunds or enforce our agreements.
- Protect our legal rights and investigate suspected fraud.
Typical retention periods are:
- Transaction records and reports: Up to 7 years for tax and business compliance.
- Customer support enquiries: Up to 3 years after resolution.
- Marketing consent records: Until you withdraw consent, or up to 7 years for compliance purposes.
- Analytics data: Retained by Google Analytics according to their retention settings (typically 26 months, but may be configured differently).
Once information is no longer needed, we securely destroy or de-identify it, except where we are required by law to retain records for a longer period (such as for legal proceedings or regulatory investigations).
Payment Information
Payment-related information is retained by Stripe and PayPal in accordance with their own privacy policies and retention schedules. We retain transaction records for accounting, tax and customer service purposes.
Access, Correction and Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct personal information that is inaccurate, incomplete or outdated.
- Request deletion of your information (subject to legal obligations to retain records).
- Object to certain uses of your information.
- Request a copy of your personal information in a portable format.
To exercise these rights, please contact us at:
Email: support@eprotech.com.au
Postal Address: PO Box 300 DOONSIDE NSW 2767
We will respond to access requests within a reasonable timeframe (typically 30 days). We may charge a reasonable fee for providing copies of information, and we may decline requests that are manifestly unfounded or excessive, or that would prejudice the rights and freedoms of others.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that websites can read when you visit them again. They help websites remember your preferences and log you in.
How We Use Cookies
We use cookies for:
- Session management: Keeping you logged in and maintaining your shopping cart.
- Analytics: Understanding how visitors use our website (via Google Analytics).
- Security: Detecting and preventing fraud.
- Preferences: Remembering your settings or language choices.
Third-Party Cookies
Google Analytics and similar third-party tools may use cookies to track your behaviour across websites. You can opt out of Google Analytics tracking by:
- Installing the Google Analytics Opt-out Browser Add-on.
- Adjusting your privacy settings in your browser or device.
Managing Cookies
You can adjust your browser settings to:
- Block all cookies.
- Allow only certain cookies.
- Receive a warning each time a cookie is placed.
- Delete cookies when you close your browser.
Please note that blocking cookies may affect the functionality of our website, and you may not be able to use certain features (such as logging in or purchasing a report).
Overseas Disclosure
Some of our service providers operate from overseas or use infrastructure located outside Australia, including:
- Stripe and PayPal: US-based payment processors that may store payment-related data in the United States, European Union and other jurisdictions where they maintain data centres.
- Google Analytics: US-based analytics platform that processes and stores data on servers in the United States and other countries.
- Cloud hosting providers: Our website and email systems may be hosted on servers located in the United States, Singapore or other jurisdictions (we use AWS/Azure/etc] with data centres in Sydney, NSW).
When we disclose your personal information to overseas recipients:
- We take reasonable steps to ensure that those recipients handle your information in accordance with the Australian Privacy Principles, including through contractual protections where practicable.
- However, overseas recipients may be subject to foreign laws (such as US law enforcement access provisions) that differ from Australian privacy protections.
- By using this website and purchasing reports, you consent to your information being disclosed to, and processed in, the countries listed above.
Note: The PPSR and NEVDIS databases are operated within Australia by Australian government agencies. Vehicle data retrieved from these sources is processed domestically before being included in your report.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. The latest version will be posted on this page with an updated "Last updated" date.
Your continued use of the website after changes are published constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this policy regularly to stay informed about how we protect your information.
Last updated: 30 December 2025
Contact Us
If you have questions about this Privacy Policy, wish to access or correct your information, or want to lodge a privacy complaint, please contact:
Email: support@eprotech.com.au
Postal Address: PO Box 300 DOONSIDE NSW 2767
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au