Terms and Conditions

Last Updated: 30 December 2025
Next Review: March 2026

1. Introduction and Acceptance

1.1 These Terms and Conditions ("Terms") govern your access to and use of the website revscheckreport.com.au ("Website") and the purchase of PPSR vehicle history reports ("Reports") provided through the Website.

1.2 By accessing the Website, browsing its content, or purchasing a Report, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website or purchase a Report.

1.3 These Terms, together with the Disclaimer and Privacy Policy, form the complete agreement between you and Eprotech Pty Ltd (ABN: 43 644 335 535) / (ACN: 644 335 535) ("we," "us," "our" or "Company") regarding your use of the Website and purchase of Reports.

1.4 You must be at least 18 years of age, or otherwise have the legal capacity to enter into a binding contract. By using the Website or purchasing a Report, you represent and warrant that you meet this requirement.

1.5 We reserve the right to update these Terms at any time. Changes will be published on this page with an updated date. Your continued use of the Website after changes are published constitutes your acceptance of the updated Terms.

2. Services and Products

2.1 We provide digital vehicle history reports (Reports) based on information you provide and data we access from the Australian Personal Property Securities Register (PPSR) and related government data sources (such as NEVDIS) for motor vehicles registered or ordinarily located in Australia.

2.2 A Report typically includes key information drawn from an official PPSR search certificate and related government data (for example NEVDIS data), such as:

(a) Whether there is any security interest or finance owing recorded against the vehicle, including PPSR registration details where applicable.
(b) Basic vehicle identifiers and descriptors (for example, VIN, make, model, body type and year of manufacture/compliance where available from data sources).
(c) Whether the vehicle is recorded as written off, and any available written‑off vehicle details returned by the register.
(d) Whether the vehicle is recorded as stolen, and any available stolen status information returned by the register.
(e) PPSR search details including search type, search reference number, search date and time, and other search reference information returned by the register.

2.3 The exact contents of a Report may vary depending on:

(a) The information you provide (for example VIN, registration number and state).
(b) What is recorded or not recorded on the PPSR and other relevant databases at the time of the search.
(c) Any limitations, omissions, delays or errors in those external databases.

2.4 Important: Reports are based on data returned at the time of the search and are provided for information purposes only. Reports do not constitute legal, financial or mechanical advice, and they are not a substitute for:

(a) A professional mechanical inspection of the vehicle.
(b) Independent legal advice about title, ownership or encumbrances.
(c) Independent financial advice if you are financing the purchase.

You should obtain independent professional inspections and advice before purchasing any used vehicle. Do not rely solely on our Reports when making purchasing decisions.

2.5 Reports are delivered electronically via:

(a) On‑screen display immediately after purchase (subject to system availability); and/or
(b) Email (for example as a PDF, link or access instructions) to the email address you provide.

2.6 Delivery times are typically within minutes of completing payment, but may be delayed due to:

(a) System maintenance or updates.
(b) Technical failures or network issues.
(c) External system delays or unavailability (for example PPSR, NEVDIS or other government database outages).
(d) High demand or server load.

We do not guarantee delivery within any specific timeframe.

3. User Obligations

3.1 When using the Website or requesting a Report, you agree to:

Provide accurate, complete and truthful information (including VIN, registration number and state).
Use the Website and Reports only for lawful purposes related to your own vehicle purchase or evaluation.
Not use the Reports to engage in fraud, harassment, deception or illegal activity.
Not attempt to bypass, hack or disrupt the Website's security or systems.
Verify that the Report returned relates to the correct vehicle before relying on it or making purchasing decisions.

3.2 If you create an account, you are responsible for:

Maintaining the confidentiality of your username and password.
All activity that occurs under your account.
Notifying us immediately of any unauthorised access or use of your account.

3.3 You must not:

Reproduce, republish, resell or distribute Reports without our written permission.
Use Reports for commercial purposes (such as reselling them to third parties).
Extract, scrape or systematically collect data from the Website.
Create automated tools or bots to access the Website.
Attempt to reverse-engineer or access PPSR or government databases directly through our systems.

4. Pricing, Payment and Delivery

4.1 Pricing

All prices are displayed in Australian dollars (AUD). Prices include GST where applicable. GST is added at checkout and itemised on your receipt.

4.2 Payment Methods

Payment is processed securely through:

Stripe (credit cards, debit cards, and other payment methods).
PayPal (PayPal account or cards linked to PayPal).

4.3 Payment Processing

A purchase is deemed complete when payment is successfully processed by Stripe or PayPal.
You will receive a confirmation email with a transaction receipt.
Full credit card details are not stored by us; they are handled securely by Stripe or PayPal in accordance with Payment Card Industry Data Security Standard (PCI DSS).

4.4 Delivery

Reports are typically delivered within minutes of successful payment.
You will be able to view your Report on-screen and receive a copy by email.
Delivery times may vary due to system availability, external system processing delays, and PPSR or government database response times.

4.5 Failed Payments

If your payment fails, the purchase will not be completed and you will not be charged. You may retry payment, or contact us for support.

5. Refunds and Australian Consumer Law

5.1 Digital Goods Policy

Once a Report has been successfully generated and delivered to you, it is considered a digital product that has been supplied and cannot be returned, resold or transferred. For this reason, we do not offer change-of-mind refunds after delivery.

5.2 Refunds for System Errors

A refund may be issued if:

The Report failed to generate or was not delivered due to our system error.
The Report contains a major fault (such as returning data for the wrong vehicle due to a system error, not user input error).
You provided correct information but received no usable Report due to our system failure.
Payment was processed but no Report was generated or delivered within a reasonable timeframe (typically 24 hours) due to our system failure.

To request a refund for a system error, contact us within 14 days of purchase with supporting details (including your transaction reference number and a description of the issue).

5.3 No Refund for Input Errors

We do not offer refunds if you provided incorrect information (such as a wrong VIN, incorrect registration number, or wrong state) and received a Report for a different vehicle or no results. You are responsible for:

Entering correct vehicle details.
Verifying that the Report relates to the correct vehicle before relying on it.
Double-checking your input before submitting a search request.

If you are unsure of the correct VIN or registration details, verify them with the vehicle seller or registration authority before purchasing a Report.

5.4 No Refund for PPSR/Government Database Content

We do not offer refunds based on the content of PPSR or government database results, including if:

The Report shows no registered encumbrances, but you later discover undisclosed issues.
The Report shows registered encumbrances, written-off status or stolen status that you were not expecting.
PPSR or government database information changes after you receive the Report.
You disagree with or are dissatisfied with information recorded in PPSR or government databases.

We retrieve and present data exactly as it appears in PPSR and government systems at the time of the search. We do not control, verify or alter the content of those databases. If you believe information in PPSR or government systems is incorrect, you should contact the relevant authority directly (such as the Australian Financial Security Authority for PPSR matters).

5.5 Australian Consumer Law

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)). If our Reports fail to meet the consumer guarantees of the Australian Consumer Law (such as being of acceptable quality, fit for purpose, or provided with due care and skill), you may be entitled to a refund, repair or replacement.

Examples of consumer guarantee rights include:

If the Report is not delivered due to our fault, you may be entitled to a refund.
If the Report contains major errors due to our system failure (not PPSR data limitations), you may be entitled to a refund or resupply.
If we engage in misleading or deceptive conduct, you may have additional rights.

If you believe a Report does not meet consumer guarantees, contact us with details of the issue. We will investigate and may offer a remedy (such as resupply of the service or refund of the price paid) to the extent required by law.

5.6 Chargeback and Dispute Process

If you dispute a charge through your bank, credit card provider or PayPal, we will cooperate with the dispute process and provide evidence of service delivery. Frivolous, dishonest or vexatious disputes may result in suspension of your account and referral to debt collection or legal action.

6. Intellectual Property

6.1 All content on the Website, including text, graphics, logos, layout, branding, Report format and presentation ("Content"), is owned by or licensed to us. Unless otherwise stated, all rights are reserved.

6.2 You are granted a limited, non-exclusive, non-transferable licence to:

View and download Reports you have purchased for your personal, non-commercial use.
Use Reports to evaluate a vehicle you are considering purchasing.
Provide a copy of the Report to your legal or financial advisor for the purpose of obtaining advice.

6.3 You must not:

Reproduce, modify, publish or distribute Reports or Website Content without our written permission.
Remove or alter any copyright, trademark or other intellectual property notices.
Use Reports or Content for any commercial purpose (including reselling Reports or incorporating them into commercial products).
Resell, license or transfer your licence to others.
Create derivative works based on our Reports or Website Content.

6.4 Any unauthorised use of our intellectual property may infringe our rights and expose you to legal action, including claims for damages and injunctive relief.

7. Disclaimers and Limitation of Liability

7.1 Information Accuracy

Reports are generated using data from PPSR, NEVDIS and other government and third-party data sources, which may contain errors, delays, omissions or outdated information. While we take reasonable steps to retrieve and present this information accurately, we cannot guarantee that Reports are complete, error-free or up-to-date.

We act as an intermediary to retrieve and present data from PPSR and government systems. We do not control, verify or alter the content of those databases. If you believe information in a Report is incorrect, you should verify it directly with the relevant authority.

7.2 Service Availability

The Website is provided on an "as is" and "as available" basis. We do not guarantee:

Uninterrupted or error-free operation.
That any defects or errors will be corrected.
That the Website or Reports will be available at all times.
That PPSR, NEVDIS or other government systems will be available or responsive when you request a Report.

7.3 Limitation of Liability

To the maximum extent permitted by law, we are not liable to you for:

Any indirect, incidental, special, consequential or punitive loss or damage.
Loss of profit, revenue, opportunity, data or goodwill.
Any loss or damage arising from delays, errors or unavailability of the Website, Reports, PPSR, NEVDIS or other external systems.
Any loss or damage arising from use of or reliance on Reports or Website content.
Any loss or damage arising from third-party services or providers (including payment processors, hosting providers, PPSR or government systems).
Any loss or damage arising from your input errors or failure to verify information.
Any loss or damage arising from errors, omissions or delays in PPSR, NEVDIS or government database records.
Any loss or damage arising from purchasing a vehicle based on information in our Reports.

7.4 Non-Excludable Guarantees

Nothing in these Terms excludes or limits any non-excludable consumer guarantees under the Australian Consumer Law. To the extent the law allows, our liability for breach of such guarantees is limited to:

The cost of resupply of the services; or
Refund of the price paid for the Report.

7.5 Your Responsibility

You are responsible for:

Providing accurate information when requesting a Report.
Verifying that the Report relates to the correct vehicle.
Obtaining independent professional mechanical inspections, legal advice and financial advice before purchasing a vehicle.
Making your own purchasing decisions based on all available information, including but not limited to our Reports.
Independently verifying important information (such as finance owing, written-off status or stolen status) before completing a vehicle purchase.

8. Website Availability and Changes

8.1 We reserve the right to modify, suspend or discontinue any part of the Website, Reports or services at any time, with or without notice.

8.2 We do not guarantee continuous or uninterrupted access to the Website. We may need to take the Website offline for:

Maintenance, updates or repairs.
Technical issues or security concerns.
External factors such as internet outages, PPSR or government database unavailability, or third-party service disruptions.

8.3 We will use reasonable efforts to minimise downtime and notify you of scheduled maintenance where practicable.

8.4 We are not liable for any loss or damage you suffer as a result of Website unavailability, service interruption, or inability to access PPSR or government databases.

9. Third-Party Services and Links

9.1 The Website uses third-party services and contains links to external websites:

Payment processors: Stripe and PayPal handle all payment processing.
Government databases: We access PPSR (operated by the Australian Financial Security Authority) and NEVDIS (operated by state/territory transport authorities) on your behalf.
Analytics: Google Analytics and similar tools track website usage.
Hosting and infrastructure: Cloud providers host our Website and databases.
Email and support: Third-party platforms manage customer communications.

9.2 We are not responsible for:

The accuracy, content, availability or reliability of any third-party website or service.
Any loss or damage arising from your use of third-party services or external websites.
Any data breaches, security incidents, system outages or compliance failures affecting third-party providers.
Any errors, omissions, delays or unavailability of PPSR, NEVDIS or other government systems.

9.3 You should review the terms of service and privacy policies of all third-party providers before providing information to them. Your use of third-party services is governed by their own terms, not ours.

9.4 External links are provided for convenience and do not imply endorsement or approval of those websites or their content.

10. Termination and Suspension

10.1 We reserve the right to suspend or terminate your access to the Website, or your account, if:

You breach these Terms or our Disclaimer or Privacy Policy.
You use the Website for unlawful purposes or in a manner that harms us or other users.
We suspect fraudulent, abusive or vexatious activity.
You attempt to reverse-engineer, hack or disrupt our systems.
You are in serious or repeated breach of these Terms.

10.2 Suspension or termination may occur without notice if we believe it is necessary to protect the Website, our systems or other users.

10.3 If we suspend or terminate your account:

You may lose access to future Reports and any saved information.
Any outstanding orders will be cancelled.
You may not be entitled to a refund unless required by law.

10.4 Termination does not affect any rights or obligations that accrued before termination.

11. Governing Law and Jurisdiction

11.1 These Terms are governed by and construed in accordance with the laws of New South Wales and the Commonwealth of Australia, without regard to conflict of laws principles.

11.2 Any dispute, claim or legal proceeding arising from or relating to these Terms, the Website or a Report is subject to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth, and the courts of Australia generally.

11.3 You irrevocably submit to the jurisdiction of those courts and waive any objection based on forum non conveniens or any other ground.

12. Amendments to These Terms

12.1 We may update these Terms at any time. Changes will be posted on the Website with an updated "Last updated" date.

12.2 Your continued use of the Website or purchase of Reports after an update constitutes your acceptance of the amended Terms.

12.3 If you do not agree with any amendment, you should cease using the Website immediately.

13. Entire Agreement and Severability

13.1 These Terms, together with the Disclaimer and Privacy Policy, constitute the entire agreement between you and us regarding the Website and Reports, and supersede all prior or contemporaneous communications.

13.2 If any clause or part of these Terms is found to be invalid or unenforceable, that clause will be severed and the remaining Terms will continue in full force and effect.

13.3 Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

14. Contact and Complaints

14.1 If you have questions, complaints or concerns about these Terms, the Website or Reports, please contact us:

Email: support@eprotech.com.au

Postal Address: PO Box 300 DOONSIDE NSW 2767

14.2 We will respond to complaints within a reasonable timeframe (typically 10–20 business days).

14.3 If you are not satisfied with our response, you may contact:

Australian Competition and Consumer Commission (ACCC): www.accc.gov.au
NSW Fair Trading (or your relevant state consumer protection authority): www.fairtrading.nsw.gov.au